Restore normal service
Troubleshooting
Work through pairing, connection, audio, and playback problems.
2 guides
Work through a reviewed task
01Troubleshoot a silent, offline, or stalled playerUse the zone diagnostic to separate an intentional pause, schedule gap, connection problem, volume issue, or missing music.Web dashboardiPhone and iPad PlayerAndroid Player7 min02Protect playback during an internet interruptionPrepare music for offline playback, check downloads and storage on your Player, and keep the room playing through a connection drop.iPhone and iPad PlayerAndroid PlayerWindows Player6 min